Do you post your items via. post?
At the moment the only available delivery option is digitally delivered.
Where is my gift kit?
You can find the certificate as an attachment on your email. The gift kit can be located as a download link in the body of the email text.
How can I place an order?
Each order is unique to the Moon Register. Once you finish the online form, an experienced employee will then handle everything, this includes:
Preparation of paperwork and electronic transmission of all necessary data to the Moon Registry database and preparation of certificate and gift set.
Is each lot number unique?
Yes. We only ever assign one lot number per order!
How long is the delivery time?
We deliver by PDF within 24 hours via email. If you have not received your certificate within that time, please email email@example.com
I was expecting a physical product to be delivered
Our orders are digitally delivered which allows us to offer fantastic pricing and quick delivery.
Where is my gift pack?
If you haven’t received the star pack by email within 24 hours please contact firstname.lastname@example.org
I can’t manage to place an order (technical problem)
Please email email@example.com
I’d like to enquire about a refund.
If you are unhappy with your product, please reach out to firstname.lastname@example.org